We value your trust and are fully committed to protecting your personal information.
Last updated on June 03, 2025
eLearnings Hub (“we”, “our”, “us”). We value your trust and are committed to protecting your personal information.
We value your trust and are fully committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you:
Visit elearningshub.co.uk
Access our learning platform
Enrol in courses or training programmes
Register as an instructor
Interact with our content, emails, or customer support
Our policy is designed to comply with major global data protection regulations, including:
General Data Protection Regulation (GDPR) – European Union
UK-GDPR – United Kingdom
Digital Personal Data Protection Act 2023 (DPDP Act) – India
California Consumer Privacy Act (CCPA/CPRA) – USA
Children’s Online Privacy Protection Act (COPPA) – USA
Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
Privacy Act 1988 – Australia
By accessing or using our platform, you acknowledge and agree to the practices described in this Privacy
We operate as a digital learning and instructor-driven education platform.
Business Name: eLearnings Hub
Website: https://elearningshub.co.uk
Registered Address: [Business Address]
Contact Email: support@yourdomain.com
Depending on your region and applicable law, we may act in different roles when handling your personal data:
Data Controller (EU/UK – GDPR / UK-GDPR)
Data Fiduciary (India – DPDP Act 2023)
Business (USA – CCPA/CPRA)
We collect and process consumer information for service delivery
Organisation Handling Personal Information (Canada – PIPEDA & Australia – Privacy Act)
We ensure appropriate safeguards, accuracy, and responsible handling of personal information.
We collect only the information necessary to operate our platform, deliver services, enhance your learning experience, and ensure security. The types of information we collect include:
This includes data you submit directly when using our platform.
Examples:
Account Details: Name, email address, password, phone number (if provided).
Profile Information: Profile photo, bio, profession, qualifications, social links (optional).
Learning Activity: Course enrolments, progress tracking, assignments, quiz responses, certificates earned.
Instructor Contributions: Course lessons, uploaded videos, resources, descriptions, assessments, communication with learners.
Support Requests: Emails, messages, or attachments shared with our support or helpdesk team.
Communication Preferences: Marketing opt-ins, notification settings, language preferences.
We only request information that is required to deliver your selected service.
We do not store or process full credit card, debit card, UPI, or banking details on our servers.
All payments are handled securely by third-party PCI-compliant processors such as:
Stripe
Paddle
Lemon Squeezy
PayPal
Razorpay
Card / UPI details
Billing address
Transaction metadata
Payment status
They operate independently and maintain their own privacy policies. We only receive limited information such as:
Payment confirmation
Transaction ID
Payment status (success/failed)
Refund status
Certain information is collected automatically when you interact with our platform. This helps us maintain performance, security, and user experience.
This includes:
IP Address: Used for security, fraud detection, and approximate geographic region.
Browser & Device Information: Browser version, operating system, device type, screen resolution.
Usage Activity: Pages visited, clicks, time spent on content, video watch duration, navigation behaviour.
Technical Logs: Error logs, performance data, load times, crash reports.
Cookies & Identifiers: Session tokens, analytics IDs, device identifiers.
Approximate Location: Determined via IP address (city/region-level accuracy).
This information helps us diagnose issues, improve features, and ensure platform integrity.
We use cookies and similar technologies to provide a secure and personalised experience. Cookies may be first-party (set by us) or third-party (set by service providers).
We use cookies for the following purposes:
Authentication: Keeping you logged in and verifying sessions.
Session Management: Remembering preferences, loading dashboards, maintaining cart/enrolment state.
Analytics: Understanding user behaviour to improve content and features (e.g., Google Analytics, Meta Pixel—consent-based).
Personalisation: Tailoring content, language settings, and recommendations.
Security: Detecting misuse, preventing fraudulent activities.
You may manage, restrict, or disable cookies in your browser settings. For detailed information, please refer to our Cookie Policy.
We use your personal data to operate, improve, and secure our platform. Each use is supported by a lawful basis under GDPR/UK-GDPR and the India DPDP Act.
We collect information to create and manage your account, whether you are a learner, instructor, or partner.
Examples: Registering new users, setting up instructor dashboards, managing login credentials.
GDPR/UK Basis: Contract (necessary to provide services).
India DPDP Basis: Purpose limitation & lawful use.
Your data enables smooth delivery of platform features.
Examples: Access to courses, issuing certificates, saving progress, personalised learning recommendations.
GDPR/UK Basis: Contract.
India DPDP Basis: Purpose limitation.
We process data required to complete financial transactions securely.
Examples: Processing orders, invoices, refunds, tax documentation, fraud checks.
GDPR/UK Basis: Legal obligation.
India DPDP Basis: Legal obligation.
We analyse how users interact with the platform to enhance performance and user experience.
Examples: Debugging issues, monitoring website performance, enhancing course content, analytics dashboards.
GDPR/UK Basis: Legitimate interest.
India DPDP Basis: Legitimate use.
We use information to protect users, detect fraudulent activity, and maintain platform integrity.
Examples: Monitoring suspicious logins, content misuse detection, preventing unauthorised transactions.
GDPR/UK Basis: Legitimate interest.
India DPDP Basis: Legitimate use.
We never sell your personal data.
We only share your information when necessary and with trusted, compliant partners.
We rely on carefully selected third parties to support platform operations.
This may include:
Hosting providers
Payment processors
Email delivery platforms
Video hosting platforms (e.g., Vimeo, BunnyStream)
LMS tools (e.g., Tutor LMS)
Analytics tools (e.g., Google Analytics, Meta Pixel — only if enabled and consented)
All vendors are bound by data protection agreements.
We may disclose information when required by law or to protect your safety.
This includes:
Law enforcement requests
Tax authority compliance
Fraud or abuse investigations
When you enrol in a course, relevant information is shared with the instructor so they can deliver training effectively.
Instructors may view:
Your name
Course progress
Questions or comments posted
They cannot access your payment or full personal profile information.
We may transfer your data across regions to help operate our global services.
EU/UK Transfers: Protected using Standard Contractual Clauses (SCCs).
India DPDP Act: Transfers to restricted countries follow all prescribed safeguards.
Canada & Australia: Protection ensured through equivalent contractual safeguards and privacy controls.
Depending on your region, you have specific rights regarding your personal data.
You can view and update your personal information in your account settings at any time.
You may:
Access your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Object to processing
Restrict certain processing
Request data portability
Withdraw consent at any time
You may:
Access your personal data
Correct inaccuracies
Request erasure
Nominate a representative
File grievances with a designated Grievance Officer
You may:
Know what personal data is collected
Request deletion
Opt-out of “sale” of data (we do not sell data)
Access personal information
Exercise rights without discrimination
You may:
Access personal information held about you
Challenge or correct inaccuracies
Withdraw consent for non-essential uses
You may:
Access your information
Correct errors
Request deletion where applicable
Our platform is not designed for children without appropriate consent.
Under 13 (US): Not permitted to use the platform.
Under 16 (EU/UK): Requires parental consent.
Under 18 (India): Requires verifiable parental consent.
We do not intentionally collect data from minors without legal safeguards.
We use industry-standard measures to protect your information, including:
SSL/TLS encryption
Encrypted databases and backup systems
Firewalls and automated intrusion detection
Access controls for employees
Regular vulnerability scanning and compliance audits
Despite strong security practices, no online system can offer a 100% guarantee.
We retain data only for as long as it is necessary to:
Provide services
Comply with legal, tax, or accounting requirements
Resolve disputes
Support fraud prevention
When information is no longer required, we securely delete or anonymise it.
Our platform may contain links to external websites. We are not responsible for their content, data handling, or privacy practices.
We encourage you to review their privacy policies independently.
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.
Updates will be published on this page with a revised “Last Updated” date.
For any privacy-related concerns or requests, you may contact:
General Privacy Enquiries
privacy@yourdomain.com
Data Protection Officer (EU/UK/International)
Name: [Name or “Privacy Team”]
Email: dpo@yourdomain.com
India Grievance Officer (DPDP Act 2023)
Name: [Name]
Email: grievance@yourdomain.com
Address: [Registered Address]